👋🏼 Hello and welcome! I’m…

Jamie

Chow

An experienced, empathetic, and versatile digital product designer.

Creating end-to-end customer and enterprise experiences with Fortune 500 companies for over 8 years. Passionate about connecting the dots between humans and technology — championing elegant, intuitive, and accessible design solutions.

Skills:

User Research

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UX Strategy

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Persona Development

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Information Architecture

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User Research 〰️ UX Strategy 〰️ Persona Development 〰️ Information Architecture 〰️

Enterprise experience

Delta Dental Insurance

Lead Product Designer | Researcher, Jul 2019 - Jan 2024

  • Responsible for designing end-to-end core product features and the user experience optimization within the digital member experience enhancing, migration implementation and support to sunset the legacy enrollee portal delivering a sleek and modernized newly responsive web app

  • Lead user researcher and strategist for provider tools B2B platforms and group experience SasS internal software initiatives

Hewlett Packard Inc.

UX Product Designer, May 2018 - Jun 2019

  • Product Designer within the HP Global Digital Experience & Marketing Innovation team

  • Leading end-to-end UX design and user research initiatives, ensuring a cohesive, delightful, innovative, and user-friendly ecosystem across HP.com and B2B platforms

Hero Digital

UX Designer, Feb 2017- May 2018

  • UX Designer crafting engaging customer-centric digital experiences

  • Clients: Nordstorm, Sephora, Lions Club Int’l, CreditOne Bank, eCommerce, Healthcare, Green Energy, etc.

Fashion Industry Experience: Ralph Lauren RLX, Nautica, The North Face - 2008 - 2015

Managed design, research, and development product teams in various capacities and roles — please inquire if you’re interesting in learning more.

Featured work

  • Delta Dental - Cost Estimator

    Empowering members to plan for upcoming dental procedures, and develop transparency and trust with members.

    VIEW CASE STUDY

  • Sephora - Virtual Assistant

    eCommerce experience - integrating augmented reality and face tracking for users to try on, customize, and explore makeup looks.

    VIEW CASE STUDY

  • Lions Clubs International

    Website redesign - empowering Leo-members to serve their communities and deliver global impact.

    VIEW CASE STUDY

  • Nordstorm - AEM Digital Asset Management Portal

    VIEW CASE STUDY

  • HP - Omen Gaming

    e-Commerce store and gamer identify finder

    Coming soon

  • Nerium International - Website redesign

    Coming soon

  • QTBIPOC - Learning Portal

    Coming soon

  • Delta Dental - Marketing Site Redesign

    Coming soon

Testimonials

  • "Jamie is a unique designer, researcher, accessibility advocate, and diversity culture carrier. She can bring a high level of design competence to your team—while infusing it with kindness and humanity."

    Joel Issac - Sr. Accessibility Specialist, Delta Dental

  • "Jamie is an extremely talented product designer who cares deeply about creating thoughtful and accessible experiences for everyone.

    She demonstrated her ability to think systematically about our products and experiences by regularly attending our design system office hours. Having her voice in our conversations helped elevate our design system and improve the experiences for everyone.

    In addition to her professional skills, Jamie is a wonderful person and colleague. She cultivates a positive team culture, making her a pleasure to be around and talk to. I always felt that she was ready and willing to help in any way I needed. Her contributions made a tremendous impact on our team, and I consider her a valuable asset to any team.”

    Nick Sands - Design Systems, Principle, Delta Dental

  • "I was incredibly fortunate to have worked with Jamie – she makes everyone around her better designers and better people. She is very curious and strives to understand others, never rushing to judgement. Not only is she a topnotch designer, but her skills combined with her empathetic nature makes her a natural leader and mentor. She genuinely cares about the people on her team and does what she can to help them and empower them."

    Jessica Wong — Sr. Product Designer, Delta Dental

  • "Jamie has been a remarkably supportive mentor at Delta Dental — her guidance has enhanced my skills and boosted my confidence.

    “I have gone to Jamie for feedback on a number of my research projects. Finding someone who will not only accept your mistakes but will actively invest and nurture you to build up your skillset is crucial to facilitating growth, and I have that with Jamie.

    She and I were mentors in a program called Diversify by Design with Delta Dental. An immersive 3-month curriculum aimed to coach underrepresented and BIPOC students from San Francisco State University as they tackle real-world design problems. She provided feedback to students throughout the design process that were both constructive and encouraging.

    Thank you for giving me the safe-space for me to be myself!”

    Jasmine Cordero - UXR Associate, Delta Dental

Create something extraordinary!

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Create something extraordinary! 〰️